Well lit and spacious living room area in a self catering property
© Highland Spaces
After a contract agreement with a travel distribution partner, you will be representing their business and brand. A customer makes the purchase through the partner and holds them responsible if anything goes wrong. A partner will want to make sure that you are ready and thoroughly prepared to welcome their customers.
Can you meet their expectations around your product, and your customer service?
Your product
- high-quality product or service
- up-to-date information across all channels
- positive customer reviews
- user-friendly marketing materials available in language (if required) for both customers and travel distribution partners, highlighting your unique selling points and contact details
- good quality imagery and video footage
- a repeatable experience which could handle repeat bookings
Your customer service
- understanding of how travel distribution works and what is required from you
- a reliable and efficient business with great customer service
- consistent opening hours or availability
- friendly, engaging staff who are keen to build and maintain relationships
- understanding and willingness to meet needs from different markets
- product or service availability and guaranteed price information (rates) available up to 18 months in advance
- good communication via phone, email and other online channels
- fast turnaround in 24 hours for bookings, enquiries and issues
- awareness of consumer protection laws for travel distribution partners
How to check you’re delivering a quality experience
Every business needs to review their standards regularly. Perhaps you want to move the quality of your product and service up a notch, target a market with higher expectations, or have received some constructive feedback on what you could do better? Look at your standards across your business and put a process in place for setting and maintaining standards consistently across your business.
Read our quality experience articles.
