Accommodation

Find tailored advice and case studies for the accommodation, self-catering, hotels, small serviced and camping and caravan sectors.

Well appointed bedroom with double bed and seating area with sofa and desk. — Fairmont St Andrews
© Grant Anderson

Choose the best path to success for your accommodation business with tailored advice for your sector, whether you offer self-catering, small-serviced, hotel or caravan and camping accommodation.

Be ready for any challenge in your journey with tailored advice around key areas such as accommodation legislation and booking engines.

Don’t miss the newest case studies, designed to help you follow in the footsteps of other business owners across travel distribution, digital marketing and more.

Working with the key sector organisations, we’ll be looking to develop more tailored advice and support to help you manage the key challenges for your business. If you have a suggestion, please get in touch with us via our enquiry form.

Delivering a quality experience

B&Bs and other serviced accommodation – customer expectations and best practice

Find guidance on providing a high-quality B&B or serviced accommodation experience meeting customer expectations from booking through to departure.

Article

15 minute read

Self-catering – customer expectations and best practice

Find guidance and examples of how to provide a high-quality self-catering experience meeting customer expectations from booking through to departure.

Article

16 minute read

Hotels – customer expectations and best practice

Find guidance and examples of how to provide a high quality hotel experience that meets customer expectations from booking through to departure.

Article

15 minute read

Camping and caravan parks – customer expectations and best practice

Find guidance on providing a high-quality camping or caravan park experience that meets customer expectations from booking through to departure.

Article

16 minute read

Tailored advice for accommodation

Check out our tailored guides for tourism legislation, and find out more on online booking systems for accommodation.

Making accommodation bookable

Check out our top tips for being online bookable, and find a list of potential systems to introduce to your accommodation business.

Article

3 minute read

Copyright legislation

Find out about the different types of licenses you may need for your business.

Article

3 minute read

Visitor levy

Find out about the visitor levy, new legislation which gives local authorities the power to implement a levy on overnight accommodation charges.

Article

12 minute read

Short-term let legislation

Find out about Scotland’s short-term lets legislation, a licensing scheme designed to regulate the short-term rental market.

Article

3 minute read

Brown tourist signs

Find out if you’re eligible for a brown tourist sign and how to apply to VisitScotland and the local authority roads department.

How-to

5 minute read

Accommodation occupancy statistics

Explore research and insights on Scotland's accommodation offering on our partner site, VisitScotland.org.

External website

Case Studies

Hear directly from other accommodation businesses. Find out what their journey has been like and their top tips for anyone looking to take a similar path.

Glenegedale House

Glenegedale offer five star accommodation on Islay. They are renowned for excellent customer service and dining experiences.

Case study

3 minute read

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Ballintaggart Farm

Be inspired by Ballintaggart Farm's journey to create a successful food tourism experience.

Braeside of Lindores Farm case study

Braeside of Lindores Farm is situated in Fife. They are a working farm offering luxury accommodation and food experiences.

Case study

4 minute read

Sector partners

These partners can help you grow your business and provide advice and support.

Association of Scotland's Self-Caterers

The leading professional community for self-catering in Scotland, supporting the individuals and businesses with knowledge and advocacy.

External website

Scottish Bed & Breakfast Association

The trade association for B&B and guest house owners in Scotland. They represent members and provide information and support services.

External website

British Holiday & Home Parks Association

They serve and represent the interests of the parks industry, bringing together a network of park people to pool resources and sharing experiences.

External website

Scottish Agritourism

The official body provides leadership and a strong voice, bringing together a dynamic network of entrepreneurial farmers and rural businesses.

External website

UKinbound

A trade association that helps over 400 members run successful businesses, promote travel trade collaboration and offer networking opportunities.

External website

Scottish Tourism Alliance

The main representative body for Scottish tourism and hospitality who work to resolve issues and challenges within the industry.

External website

See more about these partners

Related Pages

Awards and accreditations

Winning awards boosts your profile, enhances credibility, and opens new opportunities in Scotland's tourism industry.

6 minute read

Article

Create an inclusive business

Create an inclusive business that all customers can enjoy without any barriers or restrictions.

6 minute read

Article

Google Business Profile

Find tips on how to get your business onto Google using Google Business Profile, including on how to create and optimise your listing.

5 minute read

Article

How to create business listings

Listing your business on tourism marketing websites gives you exposure to a global audience actively seeking Scottish travel experiences.

8 minute read

Article

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